1. How do I renew myself and/or my girls?
It’s simple! Just log-in to your My GS account by clicking on the gold MYGS on our website! Your username is your email address and if you’ve forgotten your password, there is a link there that will send you a reset email. Once logged in, just navigate to the first tab at the top labeled “Membership” and you will be given the option to renew your members from there. If you are a troop leader OR co-leader, you will also have access to the “Troops” tab at the top and can renew 1 girl or your entire troop (girls and adults) from that tab.
2. Why do I show as inactive on my troop's roster?
Great question! So this could be for a variety of reasons. Sometimes technical/system errors occur and people are simply marked inactive when they should be active. The more likely answer however is that either a) your membership isn’t renewed for the most current membership year or b) your background check has expired and you haven’t renewed it yet. Council will send you a link to renew your background check roughly 2 weeks prior to your expiration date so you don’t have to remember.
Note: If you have a current membership AND a current background check and are STILL showing as inactive, call/email customer care so we can help you!
3. Why do girls appear on my roster that are no longer in my troop?
If a girl was placed in your troop at any time during a particular membership year, she will stay on your roster for that entire membership year, even if she is transferred to another troop after one day. She will be labeled as “inactive.” This feature is from GSUSA, so we can’t change it. The good news is that if you log-in to the Volunteer Toolkit (VTK), you will see the most up-to-date, current roster as it will show only girls registered for the current year.
Note: Just a reminder that our membership year runs October 1st-September 30th.
4. What do my parents need to do to volunteer?
Many hands make for light work! If you have some parents/grandparents/aunts/uncles/2nd, 3rd, or 4th cousins wanting to volunteer with your troop, it is a short, sweet process to get them approved. They can just log-in to the My GS account and navigate to the membership tab. Once there, at the bottom, they will see the option to “ADD A NEW MEMBER TO HOUSEHOLD” and will have the option of either Girl of Adult. They would simply search your troop number and select the volunteer role they are wanting (ex. Troop support Volunteer, Troop Product Manager, etc.) They will need a membership of $25—adults pay the same price for a membership as girls) and a background check. After they finish their registration, our background check vendor ASURINT will automatically send them a link to complete their background check. This is done all online, they don’t need to go anywhere or upload any documents.
If your troop number does not show up, advise the adult or girl to click “UNSURE” and write your Troop number in the dialog box that comes up. This will help our staff understand where the person should go!
Note: Background checks and memberships are required annually!
5. What resources do I have to plan my troop meetings/teach a specific badge?
Great question! The new Volunteer Toolkit (VTK) is an amazing online tool that allows you to plan meetings, send out mass emails to every caregiver in your troop, and has lots of resources for leading girls. You can access the VTK via the MYGS button on our website. Once logged in, if you click Year Plan, then Add Meeting, the VTK will allow you to pick level of your girls and what type of meeting you are planning (i.e. a ceremony, badges, awards, etc.). Each meeting has a meeting overview, activity plan, and materials list. It has numerous meeting aids and how-to guides. The VTK is designed more for leaders of Daisy, Brownie and Junior troops but older girl troops can still use it!
Note: If you’re a multi-level troop, make sure to deselect multi-level and pick each level separately when selecting an activity or badge. Multi-level on the VTK will only show the curriculum that is appropriate for all levels, while each level has more resources!
Alexa (Lexie) Schwalbach and was born and raised in Tucson, AZ. She studied at NAU with a major in Political Science. Even though she loved Flagstaff, she decided to return home to Tucson because she loves the weather, Wildcats and the beautiful scenery! She has worked at the Girl Scouts of Southern AZ for almost two years and loves being in Customer Care because she is able to interact with our awesome volunteers every day!